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Privacy Notice

Last updated: June 28, 2026

This Privacy Notice explains how Rimetry ("Rimetry", "we", "us") collects, uses, and shares personal data when you use rimetry.com and related services (the "Service"). Rimetry is the data controller for personal data processed via the Service. Contact: hello@rimetry.com.

1. Data we collect

  • Account data: name, email, password hash, login provider.
  • Usage data: monitors you create, services you check, dashboard activity, API usage.
  • Technical data: IP address, user-agent, device/browser information, log events.
  • Support data: messages and attachments you send us.
  • Community data: reports and comments you voluntarily submit.
  • Payment data: handled directly by Paddle (see Sharing below); we receive only subscription status, plan, and customer reference.

2. How we use your data

  • Provide, operate, and improve the Service (contract performance).
  • Authenticate you and secure your account (contract / legitimate interests).
  • Send transactional emails — receipts, alerts, account notices (contract).
  • Prevent fraud, abuse, and security incidents (legitimate interests).
  • Comply with legal obligations (e.g. tax, accounting).
  • Marketing communications only with your consent; you can opt out at any time.

3. Sharing

We share personal data with the following categories of recipients:

  • Paddle — our Merchant of Record for sales, subscription management, payments, tax compliance, and invoicing.
  • Service providers / subprocessors — hosting and database (Lovable Cloud / Supabase), email delivery, analytics, AI providers used for incident summaries.
  • Professional advisers — legal, accounting, when needed.
  • Authorities — when legally required.

We do not sell your personal data.

4. International transfers

Your data may be processed outside your country, including in the EEA, UK, and US. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

5. Retention

We keep personal data only as long as needed to provide the Service and meet legal obligations. Monitoring telemetry is pruned on a rolling basis (raw probe data ~30 days; aggregated reports ~90 days). Account data is deleted on request or within a reasonable period after account closure.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, port, or object to processing of your personal data, and to withdraw consent at any time. EEA/UK users may lodge a complaint with their local supervisory authority. To exercise these rights, email hello@rimetry.com. We aim to respond within one month.

7. Security

We use appropriate technical and organizational measures including encryption in transit, hashed credentials, access controls, and audit logging. No system is 100% secure; we work continuously to improve our safeguards.

8. Cookies

We use strictly necessary cookies for authentication and core functionality, and optional analytics cookies to understand usage. You can manage cookies via your browser settings.

9. Children

The Service is not intended for children under 16. We do not knowingly collect data from children.

10. Changes

We may update this Notice. Material changes will be announced on this page or by email.

11. Contact

Privacy questions: hello@rimetry.com.