Cainiao status
Cainiao uptime & performance at a glance
- Current status
- Operational
- Uptime · 24h
- 100%
- Uptime · 7 days
- 100%
- Uptime · since Aug 5, 2026
- 100%
- Response time
- 295 ms
- Tracked incidents
- 0
- SSL certificate
- —
Is Cainiao down everywhere, or just for you?
Our probes reached Cainiao successfully from every monitoring region in the last check round.
| Monitoring region | Last check | Success rate (24h) | Avg response |
|---|---|---|---|
| Asia Pacific | Reachable | 100% | 1,483 ms |
| Europe | Reachable | 100% | 1,463 ms |
| North America (East) | Reachable | 100% | 945 ms |
| North America (West) | Reachable | 100% | 1,046 ms |
Based on 204 automated checks in the last 24 hours. A region only appears here once we have real measurements from it.
What to check when Cainiao misbehaves
Cainiao is a delivery and logistics service in our delivery & logistics catalog. Services like this rarely fail as one block — these pieces can break on their own, so identifying which one is affected usually explains what you are seeing.
- TrackingParcel status updates
- Website & appPortal availability
- Label & bookingCreating shipments
- Delivery notificationsAlerts and time windows
- AccountBusiness and personal logins
Our automated checks measure reachability and response time of Cainiao's public endpoint. Component level detail above reflects what users of this kind of service typically report, not a vendor status feed.
Incident timeline
No incidents reported. Everything is green.
Cainiao appears stable across all monitored regions. Community reports in the last hour are within normal noise levels.
Monitoring live signals…
No disruptions detected
No regional issues yet
About Cainiao
Cainiao operates a massive logistics network and data platform that handles package tracking, warehouse management, and cross-border shipping for global e-commerce. Users rely on the platform to monitor international waybills and coordinate last-mile delivery status updates. Disruptions often involve tracking numbers failing to update, API timeouts for merchant integrations, or the central dashboard becoming unresponsive during peak shipping periods. This Rimetry status page monitors the availability and latency of their tracking infrastructure to ensure transparency for global users.
Cainiao (cainiao.com) is a delivery & logistics service monitored continuously by rimetry from multiple global regions. We probe its public endpoints every 60 seconds to detect outages, latency spikes, and regional degradations the moment they happen.
Right now Cainiao is reporting as operational across our probes, with an average response time of 295 ms and 100.00% uptime over the last 24 hours. Most users connecting to cainiao.com are seeing it work normally.
Common causes of disruption for services like Cainiao include backend API failures, region-specific routing problems at the CDN or ISP layer, expired TLS certificates, DNS misconfigurations, and capacity spikes during major events. rimetry combines automated probes, vendor status feeds, and verified community reports to give you a single high-confidence answer instead of guessing.
Paste this anywhere — your site, docs, README — and visitors see the live rimetry health for this service.
<iframe src="https://rimetry.com/embed/cainiao" title="Cainiao status — rimetry" width="320" height="72" frameborder="0" loading="lazy" referrerpolicy="no-referrer-when-downgrade" style="border:0;overflow:hidden;color-scheme:dark"></iframe>
<p style="font:11px -apple-system,sans-serif"><a href="https://rimetry.com/cainiao-status?utm_source=embed&utm_medium=badge" rel="dofollow">Cainiao status by rimetry</a></p>[](https://rimetry.com/cainiao-status?utm_source=embed&utm_medium=badge)Related services
Other delivery & logistics tools people watch alongside Cainiao. See the full category.
What is Cainiao?
Alibaba's global logistics network.
Cainiao is part of our Delivery & Logistics category. You can also review current trending outages across the internet.
Common issues
- · Tracking not updating
- · Tracking number not recognised
- · Portal or label creation failing
- · Missed delivery notifications
Similar patterns often surface across other delivery & logistics providers — cross-check against the global outage map.
Troubleshooting
- · Tracking often lags physical movement — check again after a few hours
- · Search by both tracking number and reference number
- · Try the carrier's own site rather than a retailer's embedded tracker
- · Confirm the number was entered without spaces
- · Use the app if the website is unreachable
- · Check Cainiao's official social channels
Not sure whether it's you or the service? Run a live speed test, check what your IP looks like from the edge, or watch for regional trouble on the worldwide outage map. For the wider picture, browse recent incidents or filter down to delivery & logistics.
FAQ
- Is Cainiao down for everyone?
Use the live status above — green means it's likely just you. - How often is the status updated?
Every minute from four global regions. - Where can I see past Cainiao incidents?
Every event we've recorded lives in the live incident feed, and older ones are grouped in the monthly incident archive. - What else is broken right now?
See the trending outages page or narrow it to delivery & logistics.