Cainiao status
Cainiao uptime & performance at a glance
- Current status
- Operational
- Uptime · 24h
- 100%
- Uptime · 7 days
- 100%
- Uptime · 30 days
- 100%
- Response time
- 535 ms
- Tracked incidents
- 0
- SSL certificate
- —
Is Cainiao down, or is it just you?
Multiple independent check rounds from rimetry's monitoring infrastructure, run seconds apart.
Our checks reached Cainiao successfully in every round of the last check cycle.
| Check round | Last check | Success rate (24h) | Avg response |
|---|---|---|---|
| Round 1 | Reachable | 100% | 1,072 ms |
| Round 2 | Reachable | 100% | 1,069 ms |
| Round 3 | Reachable | 100% | 1,062 ms |
| Round 4 | Reachable | 100% | 1,064 ms |
Based on 364 automated checks in the last 24 hours. Each round is an independent pass over the same endpoint, seconds apart — a single failing round is not an outage; repeated failures across rounds are.
What can be affected on Cainiao?
These are the main Cainiao functions that can experience separate issues.
- Parcel trackingParcel scans can lag physical movement — check again later
- WebsiteOpen the site in another browser to rule out a local cache issue
- NotificationsCheck notification permissions before reporting missing alerts
- Account & settingsCheck account settings from the website if the app looks wrong
- Mobile appForce-close and reopen the app, then retry on mobile data
This list shows which parts can fail on their own. It does not mean any of them is failing right now — the live status above is the only claim we make about the current state.
Incident timeline
No incidents reported. Everything is green.
Cainiao appears stable across all monitored regions. Community reports in the last hour are within normal noise levels.
Monitoring live signals…
No disruptions detected
No regional issues yet
About Cainiao
Cainiao operates a massive logistics network and data platform that handles package tracking, warehouse management, and cross-border shipping for global e-commerce. Users rely on the platform to monitor international waybills and coordinate last-mile delivery status updates. Disruptions often involve tracking numbers failing to update, API timeouts for merchant integrations, or the central dashboard becoming unresponsive during peak shipping periods. This Rimetry status page monitors the availability and latency of their tracking infrastructure to ensure transparency for global users.
Problems with Cainiao can affect parcel tracking, website, notifications independently.
Cainiao (cainiao.com) is a delivery & logistics service monitored continuously by rimetry's automated checks. We probe its public endpoints every 60 seconds in repeated independent rounds to detect outages and latency spikes the moment they happen.
Right now Cainiao is reporting as operational across our probes, with an average response time of 535 ms and 100.00% uptime over the last 24 hours. Most users connecting to cainiao.com are seeing it work normally.
Common causes of disruption for services like Cainiao include backend API failures, region-specific routing problems at the CDN or ISP layer, expired TLS certificates, DNS misconfigurations, and capacity spikes during major events. rimetry combines automated probes, vendor status feeds, and verified community reports to give you a single high-confidence answer instead of guessing.
Paste this anywhere — your site, docs, README — and visitors see the live rimetry health for this service.
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<p style="font:11px -apple-system,sans-serif"><a href="https://rimetry.com/cainiao-status?utm_source=embed&utm_medium=badge&utm_campaign=service-status&utm_content=cainiao" rel="dofollow">Cainiao status by rimetry</a></p>[](https://rimetry.com/cainiao-status?utm_source=embed&utm_medium=badge&utm_campaign=service-status&utm_content=cainiao)[](https://rimetry.com/cainiao-status?utm_source=embed&utm_medium=badge&utm_campaign=service-status&utm_content=cainiao)Related services
Other delivery & logistics tools people watch alongside Cainiao. See the full category.
What is Cainiao?
Alibaba's global logistics network.
Cainiao is part of our Delivery & Logistics category. You can also review current trending outages across the internet.
Common issues
- · Tracking not updating
- · Tracking number not recognised
- · Portal or label creation failing
- · Missed delivery notifications
Similar patterns often surface across other delivery & logistics providers — cross-check against the global outage map.
Troubleshooting
- · Parcel scans can lag physical movement — check again later
- · Open the site in another browser to rule out a local cache issue
- · Check notification permissions before reporting missing alerts
- · Check account settings from the website if the app looks wrong
- · Tracking often lags physical movement — check again after a few hours
- · Search by both tracking number and reference number
- · Try the carrier's own site rather than a retailer's embedded tracker
- · Confirm the number was entered without spaces
- · Use the app if the website is unreachable
- · Check Cainiao's official social channels
Not sure whether it's you or the service? Run a live speed test, check what your IP looks like from the edge, or watch for regional trouble on the worldwide outage map. For the wider picture, browse recent incidents or filter down to delivery & logistics.
FAQ
- Is Cainiao down for everyone?
Use the live status above — green means it's likely just you. - How often is the status updated?
Every minute from four global regions. - Is Cainiao Parcel tracking down?
Parcel tracking can fail on its own, separately from the rest of Cainiao. Compare the live status above with your own test of that specific function. - Where can I see past Cainiao incidents?
Every event we've recorded lives in the live incident feed, and older ones are grouped in the monthly incident archive. - What else is broken right now?
See the trending outages page or narrow it to delivery & logistics.